Privacy Policy

Information we collect

Depending on how you engage with us, we may collect:

• Identifiers and contact details: Name, email address, phone number, and similar details you submit on forms or applications.
• Volunteer and education-related application information: School and level, motivation and expectations, screening or counseling experience where you choose to share it, availability and team preferences, backup volunteer status, and related notes needed to review your application.
• Messages and inquiries: Subject lines, message bodies, and optional partnership context you send through our contact or partnership flows.
• Newsletter subscriptions: Email address and subscription status managed through our email marketing provider.
• Donation and payment-related information: Billing details needed to process contributions or partner payments. Card numbers and other sensitive payment data are handled by our payment processor—we do not store full card data on our servers.
• Technical data: Information such as IP address, browser type, device characteristics, general location derived from IP, pages viewed, timestamps, and referral URLs. This data may be collected automatically by our hosting infrastructure, content delivery networks, and vendors that deliver forms or email on our behalf.

How we use information

We use personal information to:

• Respond to questions and partnership inquiries
• Review and coordinate volunteer applications
• Operate educational and outreach programs, including scheduling communications where you have opted in
• Send newsletters or updates when you subscribe (you can unsubscribe using links in those emails)
• Process donations and partnership payments securely
• Maintain safe, reliable digital services (security, troubleshooting, fraud prevention)
• Meet legal, regulatory, or ethical obligations
• Improve our website and programs in aggregate, including understanding which content is most helpful

Forms and applications

Contact and partnership messages

When you use our contact flow, your submission is transmitted through a secure form delivery service so our team can reply. We keep message content only as long as needed to respond, maintain records where required, and protect our community.

Volunteer applications

Volunteer applications are stored in a secure database tool our staff uses for recruiting and placement. Access is limited to people who need it for operations, compliance, or partner coordination. Retention follows operational needs and legal requirements; we remove or archive data when it is no longer necessary.

Educational programs and future platforms

If you register for trainings, mentorship, or future online learning experiences we offer, we may collect enrollment details, attendance, and communications related to those programs. Completing a program does not confer a professional license or certification unless we explicitly say so in writing for that offering.

Cookies, local storage, and similar technologies

We may use cookies or similar technologies where needed for security, preferences, or future analytics features. Today, parts of our site store small amounts of information in your browser's local storage—for example, to remember light or dark theme choices and whether you have dismissed an announcement. These values stay on your device unless you clear site data in your browser settings.

If we introduce optional marketing or analytics cookies, we will update this Policy and, where required, provide a way to manage preferences.

Analytics and performance

Like most hosted websites, our infrastructure automatically logs technical activity needed to deliver pages securely and reliably. We do not currently run dedicated marketing analytics packages on this site; if that changes, we will describe the tools we use, what data they collect, and any choices you have.

How we share information

We do not sell your personal information. We may share data with:

• Service providers who help us host the site, deliver forms and email, process payments, manage newsletter lists, store volunteer records, or provide similar operational functions.
• Partner institutions when coordination is necessary for volunteer placements, education programs, or clinic operations—and only with appropriate safeguards.
• Legal and safety recipients when disclosure is required by law, regulation, legal process, or to protect the rights and safety of patients, volunteers, staff, or the public.
• With your direction or consent, including when you ask us to introduce you to a partner organization.

We require vendors to use information only to provide services to us and to apply reasonable security measures.

International transfers

Akomapa works across regions. Information may be processed in the United States or other countries where our vendors operate. When data moves across borders, we rely on contractual and organizational safeguards appropriate to the sensitivity of the information involved.

Data security

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit where appropriate, access controls for staff and systems, and trusted payment processing partners. No online platform can guarantee perfect security; please use unique passwords and contact us immediately if you suspect misuse.

Your rights and choices

Depending on where you live, you may have rights to:

• Access the personal information we maintain about you
• Request corrections to inaccurate information
• Request deletion, subject to legal or operational retention needs
• Opt out of marketing emails via unsubscribe links or by emailing us
• Withdraw consent where processing is based on consent

To exercise these rights, email akomapahealth@gmail.com. We may need to verify your identity before fulfilling certain requests.

Children's privacy

Our website and general mailing lists are not directed at children under 13. Youth may participate in some educational programs with schools or guardians; when we collect information from minors in those contexts, we do so consistent with applicable law and program consent practices. If you believe we collected information from a child improperly, please contact us right away.

Changes to this Privacy Policy

We may update this Policy as our programs evolve. When we make material changes, we will revise the "Last updated" date below and, where appropriate, provide additional notice on the site or by email.